![]() ![]() “The responsibility is solely on Rogers but we all have to be in solution mode,” Champagne said Monday. Three days after the outage, Champagne convened a meeting of Staffieri and the CEOs of other major telecoms and said he demanded they strike formal agreements within 60 days to support each other during network failures in the future. We were focused on the solution and getting our customers up and running, but nonetheless, those communications should have happened sooner for an important stakeholder such as the government.” “In retrospect, I regret that and I’m disappointed we didn’t reach out sooner,” Staffieri said, who was also asked by one MP about when he notified the Quebec premier about the outage and acknowledged that came late in the day as well. It should be the other way around,” Champagne said. “It should not be (up) to the minister to chase the CEO of a major telco when something like that happens. McKenzie said there were no problems during the previous five phases. after the coding error was introduced in the sixth part of a seven-phase update process that spanned several weeks. The Rogers executives told MPs the outage began shortly before 5 a.m. “But we know it’s the right thing to do.” “This added layer of protection will be expensive,” Staffieri said, adding the company estimates it will cost at least $250 million. ![]() If one part of the network were to go down in the future, he said, the company could move traffic to the other one. Rogers CEO Tony Staffieri said the company now plans to physically separate its wireless and internet networks to ensure more redundancy in the future. ![]() “(It) essentially (affected) the core of the network, the brain of the network, that supports all wireless, wireline, internal communications and connectivity,” McKenzie said. Rogers’ new chief technology and information officer, Ron McKenzie, said it was a coding error that triggered the widespread network failure that knocked out service for millions of Canadians for more than 15 hours and left many customers unable to reach 911. While Rogers itself faced stinging criticism from across party lines, several witnesses throughout the day also acknowledged that outages, which could stem from cyberattacks or extreme weather events, could hit any telecom provider and the whole industry needs to be better prepared. Rogers executives on Monday walked MPs through the chaos that unfolded earlier this month when what they called a “truly unprecedented incident” took down the “brain” of the company’s network.ĭuring a hearing of the House of Commons industry committee, which is studying the July 8 outage, top Rogers leaders faced questions about their failure to communicate in a timely fashion with the public and government officials and how they plan to avert such a crisis in the future. ![]()
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